Both Postal Parcel and Express recommend waiting 14 days of no movement before assuming a package is lost.
After 14 days please contact their customer service to find any additional information
After contacting your appropriate shipping service, you can contact the Hyshina customer service by email to further look into your order.
DAMAGED OR MISSING ITEMS?
Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. Hyshina recommends customers to contact us within 7 days of receiving their package to notify us of any issues.
The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to Customer Service so we can better assist your needs.