Our fulfillment center is still operating as normal until further notice. Due to the unfortunate circumstances regarding COVID-19, your order might experience a processing and shipping delay. We apologize for any inconvenience. We are taking the required steps by the CDC to ensure the safety of our employees and customers from the spread of infection. Please reach out to our customer service team through email or via Live Chat should you have any questions or concerns during this time.


All orders are processed within 1-5 business days of receipt. Orders placed on Friday after 10:00AM PST, Saturday and Sunday will be processed the following business week.  All orders are subject to review prior to shipment.  All purchases are subject to bank authorization prior to processing.  Only authorized purchases will be processed and shipped.


Our team hopes to accommodate a cancellation/change in address request, however it is not guaranteed due to the fluctuation of processing time. If able, we will proceed with your request. Please contact us as quickly as possible if a change is needed


Once an order is placed, we are unable to modify the order (add/remove products, change shades, etc.)


You can track the status of your order by logging into your Hyshina account.  Once orders have left our warehouse, the package is in the care of the postal handler. At this point, Hyshina can no longer make any adjustments regarding the package.


Please allow up to 3-5 business days to receive an email with tracking information. To ensure you receive your email, please add service@hyshina.com to your mail client to prevent it from going into your spam folder.


Both Postal Parcel and Express recommend waiting 14 days of no movement before assuming a package is lost.

After 14 days please contact their customer service to find any additional information

After contacting your appropriate shipping service, you can contact the Hyshina customer service by email to further look into your order.


Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. Hyshina recommends customers to contact us within 7 days of receiving their package to notify us of any issues.

The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to Customer Service  so we can better assist your needs.